Delivery & terms of sale

1. Prices & quotations

• Prices shown on this website are guide prices in EUR excluding VAT, ex works (EXW Velká Bystřice, Czech Republic, Incoterms 2020). They serve for orientation and do not constitute a binding offer.
• Based on your inquiry we prepare a written quotation including the goods, packaging and transport to the delivery address (DAP - Delivered at Place, Incoterms 2020).
• Quotations are valid for 14 days unless stated otherwise. Because steel prices and stock levels change, prices are confirmed at the moment of order confirmation.
• Larger quantities and regular purchases are priced individually - ask us for volume pricing.

2. Delivery & transport

We deliver throughout the European Union, most often to Germany, Austria, Poland, Slovakia and Hungary. Depending on the volume we use full truck loads (13.6 m trailer, up to 24 t) or part loads with reliable forwarding partners.

* after dispatch from our warehouse; the exact delivery date is confirmed in the order confirmation.

• Stock items are usually prepared for dispatch within 3 working days after receipt of payment. Larger orders may be delivered in several shipments.
• Goods are shipped bundled and strapped on pallets or in stillages, suitable for forklift or crane unloading.
• Each shipment is accompanied by an invoice, a delivery note and a CMR consignment note.
• Personal collection at our warehouse in Velká Bystřice is possible Monday - Friday, 7:00 - 16:00, after prior arrangement. We load your truck with our forklift.

3. Ordering

1. Send us an inquiry via the inquiry form, by e-mail or phone.
2. We send you a quotation including transport - usually within one working day.
3. You confirm the quotation in writing (e-mail is sufficient). The contract is concluded by our written order confirmation.
4. We issue a pro forma invoice; after payment we dispatch the goods and agree the delivery date with you.

4. Payment

• Currency: EUR.
• New customers: 100 % advance payment by bank transfer based on a pro forma invoice.
• Regular partners: payment terms by individual agreement.
• Bank charges of the payer's bank are borne by the buyer. Ownership of the goods passes to the buyer upon full payment.

5. VAT

• Deliveries to VAT-registered companies in other EU member states are invoiced without Czech VAT as an intra-community supply (reverse charge). Please provide your valid VAT ID - we verify it in the EU VIES system.
• Customers without a valid EU VAT ID and deliveries within the Czech Republic are invoiced with Czech VAT (currently 21 %).
• For deliveries outside the EU (e.g. Switzerland, Norway, United Kingdom) we prepare export documents; import duties and taxes are paid by the buyer.

6. Unloading

7. Inspection & complaints

• Please check the number of packages and visible damage on delivery and note any discrepancy on the CMR / delivery note in the presence of the driver.
• Inspect the goods without undue delay and report any defects to us in writing (e-mail) with photos, ideally within 3 working days of delivery.
• We will inform you about the handling of your complaint no later than 3 working days after receipt.
• Returned goods must be undamaged, safely packed and accompanied by a copy of the invoice. Returned goods are sent at the buyer's expense unless the complaint is justified.

8. Other terms

• Refused delivery: if the buyer refuses to accept a shipment without a justified reason, the buyer pays the transport costs to the delivery address and back, including handling costs.
• Buy-back guarantee: we offer to buy back scaffolding purchased from us - ask for the current buy-back conditions.
• Standards & documents: scaffolding components comply with EN 12810 and EN 12811, couplers with EN 74. Declarations and technical documentation are available on request.
• Governing law: contracts are governed by the laws of the Czech Republic. These terms apply to business customers (B2B).
• Seller: PGSA Invest s.r.o., Ručilova 14, 779 00 Olomouc, Czech Republic, Company ID 14615029, VAT ID CZ14615029.

Individual agreements in the quotation or order confirmation take precedence over these general terms.